Our Service Guarantee

Reliable service, clear standards, and follow-through.

At Great Day Moving®, we are committed to providing reliable, high-quality moving services.
We understand that moving can be stressful, and our goal is to ensure your satisfaction throughout the process.

This Service Guarantee outlines the conditions under which service adjustments may be issued.

Important note
Moving services are paid at completion. If there is an issue, we will always address it and work toward a fair resolution.

Great Day Movers Moving Large Glass Cabinet

Service Guarantee & Adjustment Policy

1. Service Guarantee

We stand behind our services and strive to meet the highest standards of professionalism. Our guarantee includes:

  • On-time arrival within the scheduled window
  • Friendly, uniformed, and trained movers
  • Proper handling and transportation of your items
  • Transparent communication throughout your move

If you believe our team did not meet these standards, please contact us within 48 hours of your move to file a service concern.

2. Adjustment Policy

Service credits may be considered under the following circumstances:

Property damage
Any damage to your property or belongings caused by our team must be reported in writing within 48 hours.
We will assess the situation and may offer:
  • Repair or replacement
  • Insurance claim processing
  • Service credit (if applicable)
Incomplete services
If scheduled services were not performed in full due to team error or miscommunication, we will review the situation and may return to complete the service.

3. Exclusions

Service credits or adjustments will not be issued for:

  • Delays caused by weather, traffic, or unforeseen circumstances
  • Inaccurate information provided during the estimate process
  • Services declined at the time of the move
  • Damage to items not properly packed or boxed by the customer
  • Items prohibited by contract (for example hazardous materials, valuables)

4. Non-refundable charges

The following charges are non-refundable:

  • Deposits made to hold a move date
  • Travel or fuel surcharges
  • Completed labor and time-based charges

5. How to file a claim

Please email:

Service@GreatDayMoving.com

  • Within 48 hours of the completed service
  • Include your full name, service date, location, a description of the issue, and any supporting photos if applicable

6. Final review

All service complaints will be reviewed by management. We aim to respond within 5 to 7 business days and will do our best to resolve the issue fairly and promptly.