Archive for customer service

Moving Day and Your Air Conditioner

The resident Customer Service Ninja at Great Day Moving is at it again. It’s sure hot out there right now!! Don’t get me wrong the longer the snow shovel stays in the attic, the happier I am but this heat is breathtaking. I had a conversation with a customer the other day about moving day [...]

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You’ve Hired a Professional Moving Company, Now What?

Hello there again cyber land! It is I, the resident Customer Service Ninja™ at Great Day Moving and today I want to talk about what to do once you’ve hired your professional moving company. It has been my experience that people believe the communication process between company and customer ends after the movers have been [...]

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Things Professional Movers Cannot Move!

Hello there again cyber land! It is I, the resident Customer Service Ninja™ at Great Day Moving. Today I wanted to share about the things that we are unable to move: non-allowable items – an industry term for the items that professional movers will not transport. Here at Great Day Moving we love our customers [...]

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Spotlight: Customer Service Ninja™ of Great Day Moving

This month’s featured person is the local Customer Service Ninja™. The Customer Service Ninja™ has been an invaluable member of the Great Day Moving team since the transition from the previous moving company to the new Great Day Moving franchise system.

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Spot a Rogue Mover Before It’s Too Late!

I hope to shed some light on a touchy subject for us in the moving industry: rogue moving companies. One online dictionary defines a rogue as “an unprincipled, deceitful, and unreliable person; a scoundrel or rascal.” Rogue movers might seem like a great value for the consumer at first glance, but in the long run they cost more money and create unhappy customers. They also help to create the negative association that people have with moving companies in general.

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Do Your Due Diligence Before Hiring a Mover!

It is important to do your due diligence on a moving company before hiring them. Always research service providers before allowing them into your home or to handle your belongings.

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Thoughts From a Ninja…A Few Tips on Tipping The Movers!!

Hello there again cyber land! It is I, the resident Customer Service Ninja discussing the ins and outs of tipping your movers. Consumers put a lot of confidence in the professional movers they hire, which is why the good ones are valued far above the rest. It is also why we pride our service on [...]

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